Return Policy

Overview

This Return Policy applies to any services or digital products provided through our website related to natural lighting and color balance guidance for emotional well-being. Please read this policy carefully before making a purchase or using our services.

Digital Services and Content

Since we primarily provide informational content, guidance, and digital resources, please note the following:

Digital content, once accessed or downloaded, may not be eligible for return
Consultation services are considered delivered upon completion
Educational materials and guides are provided as-is for informational purposes

Refund Eligibility

We strive to provide valuable guidance and information. If you are not satisfied with our services, please contact us within 14 days of purchase or service delivery. Refund requests will be considered on a case-by-case basis.

Eligible for Refund:

Services not delivered as described
Technical issues preventing access to digital content
Duplicate charges or billing errors

Not Eligible for Refund:

Change of mind after accessing digital content
Services already completed or delivered
Failure to follow provided guidance or recommendations

Requesting a Return or Refund

To request a return or refund, please contact us using the information provided below. Include the following information in your request:

Your name and contact information
Date of purchase or service
Reason for return or refund request
Order number or transaction reference (if applicable)

We will review your request and respond within 5-7 business days.

Processing Time

If your refund request is approved, we will process the refund to your original method of payment within 10-14 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time. If a service you have purchased is discontinued, we will make reasonable efforts to provide an alternative solution or issue a refund.

Dispute Resolution

If you have a dispute regarding a return or refund, please contact us first to attempt to resolve the issue. We are committed to finding a fair solution for all parties involved.

Changes to This Policy

We may update this Return Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Return Policy or need to request a return or refund, please contact us:

Address: 37 W 49th St, New York, NY 10011, USA
Phone: +1 (201) 303-3201
Email: info@preciouspresente.cv